Privacy Policy

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Last updated: [date]

Who we are

AI Address Ltd ("we", "us") is the data controller for personal information collected through this website and our services. We are registered with the Information Commissioner's Office under number [ICO number]. You can contact us at [email].

What we collect

Account and contact details: name, email, phone number, company details and billing information.
Identity verification information: copies of identity documents and proof of address, which we collect to confirm who our customers are and to prevent fraud and misuse of our address.
Mail information: details of items we receive for you (sender, date, envelope images) and, where your plan includes scanning, the contents of your mail.
Website information: messages you send through our forms and basic technical data needed to run the site securely.

How and why we use it

To provide the services you sign up for (contract).
To verify your identity, prevent fraud and keep appropriate records (legitimate interests, and legal obligation where the law requires it).
To respond to enquiries and keep you informed about your account (legitimate interests).
To send marketing, only where you have agreed (consent), which you can withdraw at any time.

How long we keep it

We keep identity verification records, including the documents you upload when you sign up, for five years after our business relationship ends. Uploaded documents are stored in a private, access-controlled area and are only viewed by staff carrying out checks. Scanned mail is kept for as long as your account is active unless you delete it sooner. Original letters are held for 30 days after scanning unless you ask us to forward or shred them.

Who we share it with

We only share information with trusted suppliers who help us run our service (such as identity verification, payment and IT providers), under contracts that protect your data, or where the law requires it, for example with HMRC or law enforcement.

Your rights

You have the right to access, correct or delete your information, to restrict or object to how we use it, and to data portability. Some rights are limited where we must keep records by law. To use your rights, email us. You can also complain to the Information Commissioner's Office at ico.org.uk.

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